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Customer Care Policy
Last Updated: June 27, 2024
At Historical Recreation Art, we are committed to providing exceptional customer service to all our valued customers. Our Customer Care Policy outlines our commitment to addressing your inquiries, concerns, and feedback promptly and effectively.
1. Customer Support Channels
Contact Methods
We offer the following customer support channels:
- Email Support: Contact us at [email protected] for any inquiries, order issues, or feedback. We strive to respond to all emails within [24-48] hours.
- Phone Support: +91-8077026037. Our phone lines are open [Monday to Friday, 9 AM to 5 PM, IST].
- Live Chat: Whatsapp Chat: CHAT NOW. Chat live with a customer service representative during business hours for immediate assistance.
2. Support Hours
Our customer support team is available during the following hours:
- Email Support: 24/7, responses within [24-48] hours.
- Phone Support: [Monday to Friday, 9 AM to 5 PM, IST].
3. Services Provided
Inquiry Handling
We handle inquiries related to:
- Product information and specifications
- Order status and tracking
- Returns, refunds, and exchanges
- Technical support and troubleshooting
Complaint Resolution
If you have a complaint, please contact our customer support team promptly. We will acknowledge your complaint within [24-48] hours and provide a resolution as quickly as possible.
4. Feedback and Suggestions
We welcome your feedback and suggestions to improve our products and services. Please email us at [email protected] with your ideas or comments.
5. Privacy and Confidentiality
We respect your privacy and confidentiality. Any information shared with our customer support team will be treated with the utmost confidentiality in accordance with our Privacy Policy.
6. Contact Information
If you have any questions about our Customer Care Policy or need assistance, please contact us at:
Historical Recreation Art
Email: [email protected]
Address: 71, Shakarpur , Near Royal Garden,
Hapur Road, Meerut
MEERUT, UP 250002
India Phone: +91-8077026037
Whatsapp Chat: CHAT NOW