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Refund & Returns

Refund and Return Policy

Last Updated: June 27, 2024

At Historical Recreation Art, we strive to ensure that our customers are fully satisfied with their purchases. If for any reason you are not satisfied with your order, we are here to help. Please read our Refund and Return Policy carefully.

1. Return Policy

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • You must have the receipt or proof of purchase.

Non-Returnable Items

Certain items are exempt from being returned, including:

  • Custom-made or personalized items
  • Items on sale or clearance
  • Gift cards

2. Return Process

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at [email protected] within 30 days of receiving your item. Please include your order number, the item you wish to return, and the reason for the return.
  2. Return Authorization: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
  3. Ship the Item: Package the item securely and include the RMA number. Ship the item to the address provided in the return instructions. You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Inspection and Approval

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your return. If your return is approved, we will initiate a refund to your original method of payment.

3. Refund Policy

Refund Processing

If your return is approved, your refund will be processed within [7] business days. You will receive a credit to your original method of payment. Please note that the time it takes for the refund to appear in your account may vary depending on your financial institution.

Partial Refunds

In certain situations, only partial refunds may be granted (if applicable):

  • Items with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected] .

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with details of the product and the defect. We will provide instructions on how to return the defective item and process a replacement or refund.

6. Contact Information

If you have any questions about our Refund and Return Policy, please contact us at:

Historical Recreation Art
Email: [email protected]
Address: 71, Shakarpur , Near Royal Garden,
Hapur Road, Meerut
MEERUT, UP 250002
India

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